Join Diverse Tech Services, a leading Managed Service Provider dedicated to delivering exceptional IT solutions and services. We are committed to empowering businesses with cutting-edge technology and expert support. We are now seeking a skilled Tier 3 Engineer to join our dynamic team and provide advanced technical support to our diverse clientele. 

As a Tier 3 Engineer, you will be at the forefront of resolving complex technical issues and delivering high-quality IT solutions. You will leverage your expertise to support and optimize our clients’ IT infrastructure, ensuring seamless operations and maximum up time. 

Key Responsibilities:

Provide advanced troubleshooting and resolution for escalated technical issues across a range of IT environments.

Perform deep-dive diagnostics and develop technical solutions for complex IT problems.

Collaborate with Tier 1 and Tier 2 support teams to ensure efficient resolution of client issues.

Implement and maintain network systems, servers, and other critical IT infrastructure.

Proactively monitor systems and networks to prevent issues and ensure optimal performance.

Plan and execute IT projects, including system upgrades, migrations, and installations.

Document solutions and contribute to the development of knowledge base resources.

Stay up to date with the latest industry trends and technologies to provide innovative solutions. 

Qualifications:

Minimum 7 of years of experience in systems engineering, IT support, or a related technical role.

Strong expertise in diagnosing and resolving complex hardware, software, and network issues.

Proficiency in operating systems, such as Windows, macOS, and Linux.

Extensive knowledge of virtualization technologies and cloud platforms.

Experience with network configurations, security protocols, and firewall management.

Excellent communication and customer service skills.

Relevant certifications, such as CompTIA Advanced Security Practitioner (CASP+), Microsoft Certified Solutions Expert (MCSE), or Cisco Certified Network Professional (CCNP), are highly desirable. 

Why Join Us?

Competitive annual salary up to $100,000.

Opportunities for growth and advancement within the company.

Opportunity to work with a collaborative and innovative team.

Holiday pay, PTO, and volunteer time off.

Medical plan, dental, optical, life, long- and short-term disability, and 401K.  

If you are a proactive problem-solver with a passion for technology and client service, we want to hear from you! Apply today to become a key player in our IT success story. 

How to Apply:  

Interested candidates are invited to submit their resume to OnlineAppInternal@DiverseStaffing.com with the subject line “Technical Services Engineer Level 3 – Diverse Tech Services.”

Job Order ID: 209019

Diverse Tech Services is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning into civilian life.