Staffing Services Director – Georgia
Diverse Staffing a Glassdoor Best Places to Work, is currently seeking energetic professionals for the role of Director Staffing Services for the Georgia market. This opportunity offers a competitive base salary up to $175,000 annually and uncapped bonuses based on personal performance. Top performers enjoy other bonuses and prizes including eligibility for an annual incentive trip.
Use your energy and drive to help Diverse Staffing maintain and expand client relationships with local and regional, multi-location customers, representing a multitude of industries.
The Director Staffing Services
is responsible for the overall success of multiple branches in the assigned area of jurisdiction, to include operations (delivery) and client services (sales). Additionally, the Staffing Services Director is responsible for growing and expanding business opportunities with existing clients, seeking out additional opportunities, partnering with branch delivery and local CSM, the Executive Team and impacted staffing team(s) on design of streamlined delivery processes to ensure we achieve the highest standard of quality based upon client requirements.
Oversight of assigned area to include delivery and client services, for multiple branches and staffing team fulfillment against client requirements
Drive client services (sales) efforts for CSM’s in your market
Growth of existing market through client services and delivery efforts, identifying onsite partnership opportunities, current client expansion and retention
Ensure profitability and growth of branches within your area.
Assist in the development, coaching and training of new CSM hires. Partner with Client Services Managing Director to identify areas of opportunity for CSM’s in you area
Maintain client business relationships with a “customer for life” approach; seeking opportunities to expand business with current customers, resolving customer issues in a timely and effective manner and periodically soliciting client feedback to monitor customer satisfaction
Solicit and write proposals working with sales and accounting for proper pricing of RFPs/ RFQs/ RFIs related to additional business opportunities within existing client base; Deal with internal staff problems/complaints in a timely manner
Provide oversight of all locations and staff under jurisdiction, including coaching, motivating, and directing to ensure quality delivery and compliance against client requirements
Assist Managers and branch staff with proactively identifying, analyzing and trouble-shooting client service issues; Assist branch with executing service strategies and processes to resolve systemic business issues effectively and efficiently
Partner with company management to develop Sales Forecast/Projections/Budgets for multiple branches
Establishment of client retention and client service goals as well as attaining a performance level that meets or exceeds such goals for each branch through personal efforts and managing a result-oriented team
In partnership with the management team, implement and ensure branches adhere to all company policies and guidelines set forth by management, holding staff accountable for results
Manage and maintain P&L statement for all branches under supervision, controlling expenses, unemployment claims, and workers compensation costs at or below budget
Manage internal staff problems/complaints in a timely and effective manner; “lead by example” and “servant leadership” through your own personal work ethic and effort; escalating any concerns to HR
Diverse Staffing offers comprehensive benefit options including holiday pay, PTO, volunteer time off, major medical plan, dental, optical, life, long- and short-term disability, and 401K.
It’s time to join a winning team! Apply today at [email protected]
Essential Role Requirements
Minimum of 5 years’ experience in staffing, manufacturing, or logistics industries in a management role
A proven track record (with measurable results) of growing multiple branches/areas you directly oversaw in a past similar role
4+ years’ experience in a consultative, client facing management role (i.e., sales, customer service, account management, consulting, service industry, etc.)
Excellent interpersonal skills; able to interact in a respectful manner with a diverse population of colleagues, clients, and job applicants; leveraging active listening skills and paying attention to cues from reading their audience.
Proven communication skills; able to convey one’s message in a clear, concise, and professional manner, considering one’s audience, in all forms of media and handles conflicts and disagreements constructively
Proficient multi-tasking capabilities; able to prioritize multiple client job requisitions, software and business processes while remaining compliant with policies and delivering against deadlines
Proven problem-solving skills; able to identify important aspects of a problem, gather appropriate information, determine potential causes, and specify alternative solutions
Strong attention to detail; demonstrating attentiveness to all aspects of a task or process, alert and accurate
Able to occasionally travel to recruitment meetings, college visits, and career fairs and maintain a flexible work schedule
Excellent computer skills in a Microsoft Windows environment
Job Order ID 203361
Diverse Staffing is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. Diverse Staffing is committed to providing jobs for veterans transitioning into civilian life.